Contact us
A real person reads every message. Write to us about your account, a charge, your data, or anything that has gone wrong, and we will reply.
Support
Email support@reelsmith.video from the address on your account. We acknowledge within 3 business days, usually sooner. Include your order or transaction reference if the question is about a payment and we can look it up immediately.
Business details
- Operating entity
- RedAnalytica
- Entity type
- Sole proprietorship registered in India
- GST identification number
- 24AHRPH4502J1ZD
- Registered address
- Ahmedabad, Gujarat, India
- Service
- Reelsmith.video (reelsmith.video)
Payments and refunds
Card payments are handled by Dodo Payments as merchant of record, so we never see or store your card details. You can cancel a subscription yourself at any time from the Billing page. See the refund policy for what we refund and how long it takes.
Grievance Officer (India)
In line with Indian law, our Grievance Officer is Sanni Heruwala, reachable at grievance@reelsmith.video. Grievances are acknowledged within 48 hours and resolved within the timelines set by applicable law.