Refund & Cancellation Policy

This policy covers subscriptions and one-time minute add-ons for Reelsmith.

1. Subscriptions

• You can cancel anytime from the Billing page. Cancellation stops future renewals.
• After cancelling, your plan stays active until the end of the current paid period, then reverts to Free.
• We do not pro-rate or refund partial subscription periods, except where required by law.

2. Digital service & consumed usage

Reelsmith is a digital service that incurs real processing cost per use. Editing minutes already consumed (i.e., videos that were analyzed/rendered) are non-refundable. One-time minute add-on packs are non-refundable once any portion has been used.

3. When we do refund

We will refund, or credit, in cases such as: a duplicate charge, a charge after valid cancellation, or a sustained failure on our side that prevented you from using purchased capacity. Approved refunds are returned to the original payment method.

4. How to request

Email support@reelsmith.video from your account email with your order/transaction reference within 7 days of the charge. We acknowledge requests within 3 business days and resolve approved refunds within 5–7 business days (bank timelines may vary).

5. Payments

Payments are processed by our payment provider acting as merchant of record. Applicable taxes (incl. GST) are charged as required.

Questions about a charge? Contact us: see Contact.